Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Livewell Nutrition UK and OLC Luxury Cosmetics collect, use, store, and protect your personal information when you use our websites, products, and wholesale services. We are committed to protecting your privacy in accordance with UK GDPR and applicable data protection laws.

2. Information We Collect

We may collect personal information including your name, business name, billing and delivery address, email  address, telephone number, payment information, VAT details, purchase history, website usage data, IP address, and cookie data.

3. How We Use Your Information

We use your information to process orders, manage wholesale accounts, provide customer support, process payments and refunds, improve our services, prevent fraud, and comply with legal obligations.

4. Legal Basis for Processing

We process personal information under one or more legal bases including contractual necessity, legal obligations, legitimate business interests, and customer consent where required.

5. Sharing Your Information

We do not sell or rent customer information. Information may be shared with trusted third-party providers such as payment processors, courier services, website hosting providers, analytics services, and regulatory authorities where required.

6. Payment Security

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

7. Cookies & Tracking Technologies

Our websites may use cookies and similar technologies to improve website performance, analyse traffic, remember preferences, and support marketing activities.

8. Data Retention

We retain personal information only for as long as necessary to fulfil legal, operational, and contractual obligations. Unnecessary information is securely deleted or anonymised.

9. Your Rights

You may have the right to access, correct, delete, restrict, or object to the processing of your personal information in accordance with UK data protection law.

10. International Transfers

Where data is transferred outside the United Kingdom, reasonable safeguards are implemented to ensure your information remains protected.

11. Third-Party Links

Our websites may contain links to external websites. We are not responsible for the content or privacy practices of third-party websites.

12. Children’s Privacy

Our products and services are not intended for individuals under the age of 18, and we do not knowingly collect information from children.

13. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be published on our websites.

14. Contact Information

Livewell Nutrition UK: https://livewellnutritionuk.com
OLC Luxury Cosmetics: https://olccosmetics.co.uk